Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition in which you received it: unused, undamaged, with all original components, and in its original packaging. You will also need your receipt or proof of purchase.

To request a return, contact us at talentum.master@gmail.com.

If your return is approved, we will provide the return address, return instructions, and a return shipping label when applicable. Items returned without contacting us first will not be accepted.

You can contact us with any return-related questions at talentum.master@gmail.com.

Damages and Issues

Please inspect your order when it arrives and contact us immediately if the product is defective, damaged, incomplete, or if you received the wrong item.

Include your order number and clear photos or videos showing the issue so we can evaluate the situation and provide an appropriate solution.

Exceptions and Non-Returnable Items

Items that have been used, damaged after delivery, altered, modified, or returned without their original components or packaging may not be eligible for a return.

We cannot accept returns for gift cards, customized products, or items marked as final sale.

Contact us at talentum.master@gmail.com if you have questions about the eligibility of your order.

Exchanges

The fastest way to receive a different item is to return the product you currently have. Once the return is accepted, you can place a separate order for the replacement item.

European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you may have the right to cancel or return your order within 14 days of receiving it, without providing a reason.

The item must be unused, undamaged, complete, and returned in its original packaging. You will also need your receipt or proof of purchase.

Refunds

We will notify you after we receive and inspect your returned item and confirm whether your refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days.

Please remember that your bank, credit card provider, or payment processor may require additional time to process and display the refund.

If more than 15 business days have passed since your refund was approved, contact us at talentum.master@gmail.com.